Refund policy

 

IN-STORE PURCHASES:

We have a no change of mind or change of heart policy. Dresses bought in-store are final sale and can not be refunded or exchanged.

Damages and issues
Please inspect your order upon purchase and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

ONLINE ORDERS:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (Online Only)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any signs of return being worn or used will denied a refund.

Please note return dress or items will be at buyers expense unless the item/dress is damaged. Then Villoni Boutique will cover the cost of shipping

To start a return, you can contact us at info@villoniboutique.com
You can always contact us for any return question at info@villoniboutique.com.

They're no returns on special ordered items unless damaged.

Please note this refund policy only APPLIES  online. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. (Online Only)


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (Online Only)