We have a no-change-of-mind or change-of-heart policy. Dresses bought in-store are final sale and can not be refunded or exchanged, besides situations covered by the Australian Consumer Law.
If for whatever reason we fail to get your dress by the wear date you will be contacted so an exchange or refund can be arranged. If a designer is running late on production, you will be contacted to arrange an exchange or refund.
Please note: This applies to dresses purchased online only.
We have a 3-day exchange policy.
This means you have three days (starting when the dress has been marked 'Delivered' by the shipping company) after receiving your item to request an exchange. Under no circumstances will an exchange be given if requested after 3 days of the dress being marked as 'delivered'.
Dresses purchased online can not be returned for a refund, only exchange.
No exchanges will be processed until the dress has arrived back to us which may take several days or weeks depending on which service you choose.
Please ensure you provide tracking and insurance when returning an item, because if the dress is lost in transit with no tracking capabilities, you will not be issued an exchange.
You MUST contact our returns department for instructions before returning a dress. Dresses which are sent back for an exchange without receiving instructions will be denied.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags still attached, and in its original packaging. Any signs of a dress having been worn or used will be denied an exchange. All exchanges are inspected by our quality assurance team.
If an exchange is requested after the 3-day window, it will be denied.
If a dress is sent later than 5 days after initiating the exchange, it will be denied.
If a dress is received and found to be without tags still attached, original packaging not intact, deodorant stains, strong scents of perfume, makeup, dirt, stains, damage, animal hair, grass stains, odors, etc, the exchange will be denied.
Exchange shipping will be at the expense of the buyer unless the item/dress is damaged, then Villoni Boutique will cover the cost of shipping as well as shipping of the new dress.
INITIATING AN EXCHANGE:
To start the process is quite simple, you can contact us at firstname.lastname@example.org
Please make sure to include your order number.
There are no refunds offered for dresses sold online, only exchange.
DAMAGES AND ISSUES:
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 2 days after your dress has arrived to contact us that your item is damaged to receive a replacement or refund.
Glitter, gems, florals, or sequins shedding from the dress is not considered a fault or a defect. It is perfectly normal for these dresses to shed.
Dresses purchased online can not be returned for a refund, only exchange, unless covered by the Australian Consumer Law.
If a dress is unavailable or not in stock, you will be contacted and refunded.
EXISTING CREDIT NOTES:
If you have received a credit note, under NO circumstances will the expiration date be extended.
Credit notes MUST be used within 1 year from the date issued, unless otherwise stated on the credit note.
Credit notes may ONLY be used toward full-priced items which are in stock.
Credits may NOT be used towards ordering in a dress.